Returns & Exchanges

We want you to love your Suri & Huacaya purchase. If for any reason your item is not quite right, we are happy to offer returns or exchanges on eligible U.S. orders within 14 days of delivery.

Return Eligibility
To be eligible for a return or exchange, items must be:

• Unworn, unused, and unwashed

• In their original condition

• Returned with all original tags attached

• Returned with the original packaging
   

Items showing signs of wear, alterations, damage, odors, stains, or missing tags may not be accepted.

Complimentary U.S. Returns & Exchanges

We offer complimentary returns and exchanges on eligible U.S. orders. To begin a return or exchange, please contact us with your name and order number.
 

Once your return is approved, we will provide instructions for sending your item back to us.

Refund

Once your return has been received and inspected, we will notify you of its status. Approved refunds will be issued to the original form of payment.
 

Please allow several business days for your bank or payment provider to process and post the refund.

Original expedited shipping charges, if applicable, are non-refundable.

Exchanges
Eligible items may be exchanged for another available color, style, or item.

Many Suri & Huacaya pieces are created in small or limited quantities, so we cannot guarantee that a replacement will be available. If your preferred item is unavailable, we can issue a refund for the eligible returned item.

Vicuña & Rare-Fiber Pieces
Due to the exceptional nature and value of Vicuña and other rare natural fibers, all returned pieces must be in their original, unworn condition with all tags and packaging intact.
 

Vicuña and other high-value returns will be carefully inspected before a refund or exchange is approved.

Final Sale, Bespoke & Made-to-Order Items
Items marked Final Sale, as well as personalized, bespoke, or made-to-order pieces, are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.
 

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number and photographs of the item and packaging so we can assist you promptly.

International Returns
International customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.

Original shipping charges, customs duties, taxes, brokerage fees, and other import charges are non-refundable, except where required by applicable law.
 

Questions?

If you have any questions about a return or exchange, please contact us before sending your item back.

Suri & Huacaya

Exceptional Andean fibers. Thoughtfully crafted. Made to be treasured.