Question 1

Shopping Basics

Accepted Answer

100% alpaca always feels cool to the touch. Fold your garment and stick your hand inside. It should feel cool.
 
100% alpaca clothing won’t have pills, which are small balls of fibers that form on the surface of the cloth.
 
100% alpaca is a very soft material that will not itch or irritate the skin.

Question 2

Does alpaca shearing harm the animals?

Accepted Answer

No! These animals will be shorn (the process of clipping their wool) approximately once a year, usually in the spring, and this process is completely harmless. We do not work with any animals that are harmed in any way for their fur.

Question 3

Who benefits from the profits of the alpaca key chain?

Accepted Answer

We use 100% of the profits from customers who purchase $300 or more with us or for those who buy our $5 key chains. These profits are used to benefit artisans in the Andean region of South America, who help us create our garments.

Question 4

How do I know if a product is in stock?

Accepted Answer

Items on our website are usually in stock. Even if an item is in stock, please be aware that another customer could buy an item you want before you complete the order, even if the item is in your shopping bag.
 
If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details.

Question 5

How do I know which size to choose?

Accepted Answer

We offer a sizing chart on each product page to show various international conversions.

Question 6

Can I order via phone?

Accepted Answer

Service coming soon!

Question 7

Can I add items to an order I have already placed?

Accepted Answer

No. We are sorry, but we cannot combine orders, or add items to an order once it has been submitted

Question 8

Do you provide alterations?

Accepted Answer

We do not offer alterations at the moment. We recommend you use a local tailor or you can contact us for help finding a tailor near you.

Frequently asked questions